Frequently Asked Questions

The account manager is our representative. With our account manager you can get regular updates on progress, intermediate results, make revisions and approve the outcome.

You can send us these file formats, AutoCAD, Sketchup, Revit, sketches, PDFs, photo references, or any other files regarding your project. 
Ideally, we prefer to work with the following formats of files:

• for 2D drawings – DWG/CAD as well as pdf.
• for ready 3D models –. DWG, DAE, 3DS, DXF, FBX, .OBJ.

According to our privacy policy, we guarantee to keep your data related company and projects secure from shares to third parties. Per your request, we can sign the NDA agreement to make sure your data is secure. It is important for us to deliver high-quality services and protect your data from leakages.

• We offer standard and extended copyrights for the visual materials you get as a result;
• We would appreciate a mention of Universal Renders if the render is published somewhere outside of the client’s website

Turnaround time largely depends on the project’s scale. Generally, the standard turnaround time for an architectural rendering project of 1 render to 4 renders is 3-4 weeks, including all rounds of comments. However, we are always willing to discuss this time frame if a deadline is sooner.